Have you tried to use the troubleshooting tool?ĭid you raise the Microphone volume level? Have you tried uninstalling and reinstalling the drivers? Is the microphone and headset integrated or are they separate pieces of equipment? When performing a hard reset please note remove any and all USB devices. In the meantime, have you tried performing a hard reset. I would be happy to assist you. I just need your Model Number ( How Do I Find My Model Number or Product Number?). Once I have the proper information I can find out all of the specifications of your Notebook. I understand that you are having an issue with both an internal and external microphone. I read your post and looked at the screenshots you had provided.
REPLY FROM HP SUPPORT ASSISTANT LONG BACK No of devices it shows when i plugged my earphones - in the pictures
OS- windows 10 64bit (updated few days back )problem persisted with previous OS windows 7 too After all this i tried to use the internal mic and that doesnt work too but when i literally hit the laptop i see green bars next to internal mic going up all the way(refer to pictures) but not when i talk. I double checked with my ear phones they are fine and and i went through few forums and did the suggested procedures like opening the sound settings and changing the default input and etc nothing worked. My pavailion dv6 laptop has two 3.5mm jacks as in the picture and when i plug in a earphone i could hear the audio but when i try to talk it doesnt work means it doesnt take my voice in and when i plug the ear phone to the other microphone jack it woudnt work then too.